Refund Policy

This Refund Policy applies to purchases of the commercial Windows website downloader program (the "Product") provided through the website by MONOCREAT ("we," "us," or "our"). Payments for the Product are processed through Paddle, which acts as the Merchant of Record for the transaction.

1. 20-Day Full Refund Guarantee

You may request a refund within 20 calendar days of your purchase. Unless one of the limitations below applies, you may receive a full refund of the amount actually paid for that purchase without providing a reason.

The 20-day period is calculated from the purchase date shown in Paddle's transaction records. Your request must be received no later than 11:59 p.m. in your local time zone on the twentieth day.

2. How to Request a Refund

To request a refund, email Monocreat07@gmail.com and include:

• Email subject: Refund Request
• The order number or transaction ID shown on your Paddle receipt or payment confirmation;
• The email address used for the purchase;
• Any further information reasonably needed to confirm your identity or the transaction, if requested; and
• The reason for your request, if you wish to provide one (optional).

You may also request a refund through Paddle Buyer Support or the method provided in your payment confirmation email. Please do not submit duplicate requests for the same transaction through multiple channels.

Do not send us your password, full payment card number, or card security code (CVC/CVV).

3. Review and Processing

We will review your request and submit a qualifying refund to Paddle within 7 days after receiving it. If information needed to confirm the transaction is missing, we may request additional details, in which case the 7-day period is calculated from the date we receive all required information.

Approved refunds are processed by Paddle to the original payment method. We do not issue separate refunds by cash, bank transfer, or any other payment method. Where a refund to the original payment method is not possible, Paddle may advise or process an alternative method permitted by applicable law and card-network rules.

Once we submit a refund to Paddle, the time required for it to appear on your statement or account depends on your card issuer, bank, PayPal, or other payment provider, and your country — this processing time is outside our control or guarantee. Currency-conversion movements or fees charged by your own financial institution may also cause the amount shown in your account to differ from the original charge in your local currency; unless applicable law requires otherwise, we do not separately compensate for this difference.

4. License and Access After a Refund

Once a refund is approved or completed, the Product license, activation status, and other usage rights associated with the purchase may be disabled immediately or within a reasonable period. You must not continue using the Product or circumvent license restrictions after deactivation.

In the exceptional case that a partial refund applies, related usage rights may be adjusted according to Paddle's processing and the scope we communicate to you.

5. Duplicate Requests, Fraud, and Abuse

The 20-day refund guarantee is intended for customers who purchase the Product in good faith. To the extent applicable law allows, we or Paddle may deny a refund request or require additional verification where:

• The same transaction has already been refunded in full;
• You are pursuing a refund and a chargeback for the same transaction at the same time, or otherwise seeking duplicate compensation;
• A stolen payment method, false information, or other suspected fraud is reasonably identified;
• The Product or a license has been resold, transferred, or distributed without authorization; or
• There is objectively verifiable, material abuse of this policy — for example, repeated purchase-and-refund cycles intended to keep using the Product or circumvent license limits.

Simply having used or downloaded with the Product does not by itself limit the 20-day refund guarantee. Nor do the limitations above unduly restrict a fraudulent-payment report, the rights of a payment-method owner, or rights available under applicable consumer-protection law.

If you have already filed a chargeback, your card issuer's and Paddle's dispute procedures may take priority. A refund and a chargeback will not both be paid out for the same transaction.

6. Requests After 20 Days and Product Defects

Requests made after the 20-day period are generally not covered by our voluntary refund guarantee. However, we will separately review such a request, in accordance with Paddle's policy and applicable law, where:

• The Product materially differs from its description or has a material defect that prevents normal use, and the issue is not resolved within a reasonable time;
• You have a legally recognized right to cancellation, withdrawal, or another remedy; or
• Paddle, as Merchant of Record, determines that a refund is required.

7. Paddle and Local Law

Paddle is the Merchant of Record responsible for payment processing, tax calculation, receipts, and refunds. Refunds may accordingly be processed through Paddle's payment systems, terms, and related procedures.

Nothing in this Policy excludes or limits mandatory consumer-protection law that applies to you, any right or obligation that Paddle must provide or perform, or any statutory right to cancel, withdraw, or receive a refund. If this Policy conflicts with applicable law or Paddle's obligations, the applicable law or mandatory requirement that gives you the stronger right prevails.

8. Scope

This Policy applies to Products purchased directly from our website through Paddle. If you purchased through a third-party marketplace, app store, or reseller, that seller's refund policy and legal obligations may apply instead — please contact that seller.

9. Support and Business Information

• Company name: MONOCREAT
• Customer support email: Monocreat07@gmail.com
• Business address: 105-dong 2101-ho, e-Pyeonghansesang Pyeongtaek Hicent Apartment, 50 Hwayanghyeonhwa 1-ro, Hyeondeok-myeon, Pyeongtaek-si, Gyeonggi-do, Republic of Korea
• Website: ultimate-website-downloader.com

Changes to this Policy are posted on our website. Absent a separate legal basis, we do not retroactively and adversely reduce the refund rights of a purchase completed before a change takes effect.